SUPPORT GEOLOGIST
Summary
- Ensure HRH clients maximise the value of HRH products by delivering support, training, and technical assistance to our software user base.
Contract
Staff
Experience
5+ Years
Minimum Education
Kuala Lumpur
Location
Kuala Lumpur
Posted
15/07/24
Responsibilities
- Provide technical support to HRH software users
- Ensure user workflows are optimised to take full advantage of Gravitas features
- To provide HRH software training courses in-house, online, and overseas
- Contribute to the training collateral
- Liaise with Client to gather necessary information to ensure software scripts/templates meet their requirements and required quality criteria
- When required, support the delivery of final well composite logs using geological and drilling data supplied by HRH Field Staff and Client to Client satisfaction
- Define and create software templates with support where required
- Provide quality control through the departmental peer review process
- Support all services delivered by the department
- Assist with the testing of new versions of HRH software to assist the Software Development Department
- Use the help desk system to log and manage client support
- Use the internal project management system to record progress, manage workload, and record effort
- Follow HRH Health & Safety Procedures at all times
- Follow HR Policies & Procedures at all times
Requirements
- 5+ years of subsurface software support experience
- Possess a good understanding and knowledge of HRH software
- Possess good communication skills
- Willing to travel
- Educated to degree level ideally in an Earth Science
- Must be IT proficient